Terms & Conditions | Go Save Car Hire

Car Hire Terms and Conditions

1. The Company Go Save Car Hire LTD is registered in England and Wales (Number: 16263611) at the following address: 20 Wenlock Road, London. N1 7GU. This means that when you accept that the process of making a Booking with Go Save Car Hire LTD is governed by these Terms - although your actual Rental will be governed by the Rental Agreement.

2. When you book a Rental, your Booking is with the Service Provider (the rental company that provides the car). Either way:

our Terms cover the booking process; when we send you your Booking Confirmation, you'll enter a contract with us
the Rental Agreement covers the Rental itself; when you sign this at the rental counter, you'll enter a contract with the Service Provider (but you'll see and accept the key terms of it while you're booking your car).

3. In most cases, you'll get your Booking Confirmation as soon as you complete your Booking - but if the Service Provider doesn't confirm your Rental immediately, we won't take payment or send you your Booking Confirmation until they've done so.

4. If there's any mismatch between these Terms and the Rental Agreement, the Rental Agreement will apply.

5. The Main Driver (the person whose details are entered during the booking process) is the only person who can change or cancel the Booking or discuss it with us - unless they tell us they nominate someone else to do this.

6. We provide the Platform on which and you can search for, compare and book car rental suited to your needs.

7. We don't guarantee the precise make and or model you're booking (unless we expressly say so). The phrase 'or similar' means you could get a similar car (i.e. the same size, with the same kind of gearbox, etc.). The car pictures are illustrative only.

8. Once you've booked your Rental:

we'll give the Service Provider the Booking details (e.g. the Main Driver's name and contact phone number)
we'll confirm the Pick-up information (e.g. the Service Provider's contact details, and what you need to take with you).

10. You must provide all the information we need to arrange your Booking (contact details, Pick-up Time, etc.).

11. You must read and agree to comply with these Terms and the Rental Agreement - and acknowledge that if you breach them

you might have to pay additional charges
your Booking might be cancelled
the counter staff might refuse to hand over the keys at the rental counter.

11. You must check your Rental's specific requirements, as many details (driving licence requirements, security deposit size, paperwork needed, payment cards accepted, etc.) vary per Rental. So please make sure you carefully read:

these Terms
the key terms of the Rental Agreement, which you'll see while you're booking, and
the Rental Agreement itself, which you'll receive at Pick-up.

12. You must be at the rental counter by your Pick-up Time (note that some Service Providers have a pick-up 'grace period' in case you are delayed). If you arrive after the Pick-up Time (and after the pick-up grace period, if any), the car may no longer be available, and you may not be entitled to a refund from the Service Provider. Please check the Rental Agreement for further information (while you're booking your car, please check 'Important)

13. The key terms of your Rental tell you what the Main Driver needs at Pick-up. You must ensure that when they get to the rental counter, they bring everything they need (e.g. driving licence, any required ID, and a credit card in their own name, with enough available funds to cover the security deposit).

14. You must make sure the Main Driver is both eligible and fit to drive the car.

15. You must show the counter staff each driver's full, valid driving licence, which they must have held for at least 1 year (or longer, in many cases). If any driver has endorsements/points on their licence, let us know as soon as you are aware of this, as the Service Provider may not allow them to drive.

16. You must ensure that any driver with a driving licence issued in England, Scotland or Wales obtains a licence 'check code' no more than 21 days before Pick-up.

17. You must ensure that every driver has their own International Driving Permit (if they need one) as well as their driving licence. Note that all drivers must carry their driving licence (and International Driving Permit, if they need one) at all times.

18. You must ensure that every child has an appropriate child seat if they need one.

19. You must, if anything goes wrong during your Rental (accident, breakdown, etc.):

contact the Service Provider
not authorise any repairs without the Service Provider's consent (unless the Rental Agreement allows this)
keep all documentation (repair bills, police reports, etc.) to share with us / the Service Provider / an insurance company.

20. In many cases, the Service Provider will charge a young driver fee for each driver under a certain age (e.g. 25). In some cases, they may charge a senior driver fee for each driver over a certain age (e.g. 65). When booking on Go Save Car Hire LTD, you must enter the Main Driver's age, so we can show you details of any age-related fee(s) - which you would pay at Pick-up.

21. In many cases, the Service Provider will charge a one-way fee if you drop the car off at a different location. If you intend to do this, you need to enter the drop-off location while booking, so we can tell you if it's possible, and show you details of any one-way fee - which you would pay at Pick-up.

22. In many cases, the Service Provider will charge a cross-border fee for taking the car to a different country/state/island. If you intend to do this, it's vital you tell us and/or the Service Provider as soon as you can (it must be before Pick-up).

23. The price of your Rental is calculated based on 24-hour units, so (e.g.) a 25-hour Rental will cost as much as a 48-hour Rental.

24. If, after Pick-up, you decide you want to keep the car for longer, please contact the Service Provider. They'll tell you how much this would cost, and you'll enter a new contract with them. If you drop the car off late without agreeing this in advance, they may charge an additional fee as well.

25. In some cases, when you select any optional extras (child seats, GPS, winter tyres, etc.) when you book your car - in which case, you're guaranteed to get them at Pick-up.

26. In other cases, you'll merely request any extras when you book your car - in which case you’ll pay for them at pick-up and/or the service provider doesn’t guarantee they’ll be available for you.

27. We go above and beyond our legal obligations. Even though local laws don't require us to offer specific cancellation rights, we guarantee that we will honour our refunds policy if you cancel your Booking within the correct are required time periods.

28. The following 'Cancellation and Amendments' terms apply to all Bookings apart from Bookings that are labelled 'non-refundable' (you cannot amend a non-refundable Booking, and you won't receive a refund if you cancel it).

If you cancel:

MORE THAN 28 days before your Rental is due to start, you'll receive a full refund.
LESS THAN 28 days before we'll refund what you paid minus a small administration charge of £25.
LESS THAN 14 days before you’ll receive no refund.
AFTER your Rental is due to start (or you just don't turn up) you'll receive no refund and potentially be charged additional fees.

29. The counter staff may refuse you the car if (for example):

You don't arrive on time
You are not eligible to rent the car
You don't have the documentation you need
The main driver doesn't have a credit card in their own name, with enough available funds for the car's security deposit.

If they refuse you the car, please e-mail us with details to reservations@gosavecarhire.co.uk we will communicate with the rental provider to discuss any possible refund you may be eligible for. This does not guarantee any refund.

For more on your Service Provider's rules, please refer to the 'Important Information'

that's available while booking - or the Rental Agreement that you sign at the counter.

30. You can make changes to your Booking any time before you're due to pick the car up.

31. In most cases, the easiest way to do this is via e-mail to reservations@gosavecarhire.co.uk or by calling our team.

32. There is no administration fee for changing your Booking, but any changes you make may affect the rental price. Sometimes, the only way we can change a Booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the rental company's behalf.

33. If changing your Booking would change the price or incur a cancellation fee, we will tell you in advance.

34. If we/the Service Provider need to change your Booking (e.g. if the Service Provider can't provide the car), we'll tell you as soon as we can. If you don't accept that change, you'll be entitled to cancel and claim a full refund (no matter how close the start of your Rental is) but we will have no additional liability for any direct or indirect costs you may incur (e.g. hotel rooms or taxis).

35. In all cases, drivers must be at least a minimum age to rent or drive a car. In some cases, they must also be below a maximum age. The limit(s) can vary by Service Provider, by location and by type of car.

36. Only eligible drivers whose names appear on the Rental Agreement may drive the car.

37. You must not take the car to a different country/state/island and/or drop it off at a different location without arranging this in advance.

38. If you pick your car up later (please see B3.4 above) or drop it off earlier than agreed in your Booking Confirmation, the Service Provider will not refund you for the 'unused' time.

39. All bookings must be paid in full 28 days prior to vehicle collection, if no or full payment has not been received your booking will be cancelled and you may be unable to rebook the same booking requirements. Any further charges and costs as a result of changes or cancelled bookings will be the renter’s responsibility and Go Save Car Hire LTD will not be held liable for.

Accommodations – Terms & Conditions

This section contains the specific terms for Accommodations products and services.

1. When you make (or request) a Booking, it’s directly with the Service Provider - we’re not a ‘contractual party'.

2. Go Save Car Hire LTD owns and operates the Platform.

3. Our Platform only shows Accommodations that have a commercial relationship with us (in some cases, through a partner) or with our Connectivity Providers.

4. Information about Service Providers (e.g. facilities, house rules and sustainability measures) and their Travel Experiences (e.g. prices, availability and cancellation policies) is based on what they provide to us.

5. Once you’ve booked your Accommodation, we confirm the details of your Booking to both you and the Service Provider, including the names of the guest(s).

6. Depending on the terms of your Booking, you may be able to change or cancel it if you want. Please contact us by email or telephone if you need help with anything.

7. Fill in all your contact details correctly, so we and/or the Service Provider can provide you with information about your Booking and, if necessary, contact you.

8. Read these Terms and the terms displayed during the booking process carefully.

9. Take care of the Accommodation and its furniture, fixtures, electronics and other contents, and leave things in the same state they were when you got there. If anything is broken, damaged or lost, make sure you report it to the staff there (as soon as you can, and certainly before you check out). Failure to do so you may incur charges and fees.

10. Maintain the security of the Accommodation and its contents during your stay. So don’t, for example, leave doors or windows unlocked.

11. For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.

If we organise your payment, we (or, in some cases, our affiliate) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the 'due and payable' price.

If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.

12. If the Service Provider requires an Upfront Payment, it may be taken or pre-authorised when you make your Booking, and it may be non-refundable. So before you book, please check the Service Provider’s Upfront Payments policy (available during the booking process), which we don’t influence and aren’t responsible for.

13. If your payment method is denominated in a currency that is different to the payment currency used by Go Save Car Hire LTD of GBP, your bank or payment method provider (or their payment services providers) may charge you additional fees.

14. If you know of or suspect any fraudulent behaviour or unauthorised use of your Payment Method, please contact Go Save Car Hire LTD as soon as possible.

15. If you cancel a reservation within any permitted cancellation period which may apply, we will refund you the exact same amount we initially charged you. (each booking has its own cancellation terms, check these details in the booking process.

16. We may store your Payment Method details for future transactions after collecting your consent.

17. When you make a Booking, you accept the applicable policies as displayed in the booking process. You'll find each Service Provider's cancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and in the confirmation email.

18. If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.

19. Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline.

20. If you think you're not going to arrive on time, please contact your Service Provider and tell them when they can expect you. It’s your responsibility to ensure you’re on time – and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).

21. As the person making the Booking, you are responsible for the actions and behaviour (in relation to the Travel Experience) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.

22. Any amendments or cancellations must be made by e-mail or telephone to Go Save Car Hire LTD, we will do our best with our service providers to make your requests possible. Failure to do this will result in charges and loss of booking cost paid.

23. Refund requests must be made by email to reservations@gosavecarhire.co.uk upon receipt we will check your booking terms with the service provider and notify you of any refund you may receive or inform you of our findings.

24. When you’re booking, you may see that some Service Providers refer to a ‘damage policy’. This means that if anyone in your group loses or damages anything:

you should inform the Service Provider
instead of charging you for it directly, the Service Provider will have 14 days to submit a damage payment request.
if they do, we’ll tell you, so you can tell us if you have any comments, and whether or not you agree with the charge - and then:
if you agree, we’ll charge you on their behalf
if you disagree, we’ll look into it and decide whether or not to discuss it further.

25. The Service Provider might require a ‘damage deposit’ before or at check-in. If they do, we’ll tell you about it while you’re booking – but it has nothing to do with the ‘damage policy’. We won’t be involved in any financial settlement related to damage deposits.

TRANSFERS - Terms and Conditions

The following Terms and conditions apply to all transfer bookings made on this website. Please take a moment to read them before making a Booking.

In these Terms and conditions the following definitions apply:

Definitions

“Company”, “we”, “us”, “our” means Go Save Car Hire LTD. Registration number 16263611. Registered office 20 Wenlock Road, London. N1 7GU.

“Customer” means the person who pays for the Booking.

“Passengers” means all passengers named and unnamed on the Booking.

“Lead passenger” means the first passenger named on the Booking.

“You” and “your” means any customer, including all passengers (or any of them as applicable) named on a Booking.

“The Transport Operator” means the professional transport service provider that will perform the transfer.

“Booking” means the booking for transfer services made with us.

“Transfer service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.

“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the Booking we will send to you by email.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Terms” means these terms and conditions.

“Website”, “Websites” means www.gosavecarhire.co.uk or any other website owned or operated by us.

Online booking procedure

The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

Upon entering into a contract with Go Save Car Hire LTD. the Company will undertake the necessary formalities to organise the requested services.

The contract becomes legally binding only when you have received your transfer voucher by email. In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.

The Transfer Vouchers which must be presented to the Transport Operator should be printed out so that each Voucher is readily available for inspection by the driver. Failure by the Lead Passenger to present the Voucher may result in the Transfer Service not being provided. We recommend that you print out and carry with you all communications between the parties in addition to the Transfer Vouchers.

Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.

Payment

We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa), debit card (Visa/Delta, Visa/Electron).

Prices are charged in GBP.

Changes

The Transfer Voucher includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be sent in writing by email to reservations@gosavecarhire.co.uk or requested through a phone call 0845 852 0901 prior to the date of travel and will not take effect until checked with the Transport Operator and confirmed to you by email.

You are liable for any increased service cost resulting from requested change. The first change will be made free of charge, additional changes may incur a £15 administration fee. Gold Cancellation Protection may be added to the arrival leg of an existing booking up to 48h before the date of the first transfer service. No refund is due for changes within less than 48 hours.

Once the contract becomes legally binding, the Customer is requested to notify us of any errors by email to reservations@gosavecarhire.couk therein not less than 48 hours prior to the corresponding Transfer Service. Notification made within 48 hours of the corresponding Transfer Service affords us the right to terminate the Contract without penalty or charge.

Cancellations by you

Any cancellation of Contract must be made in writing by email addressed to reservations@gosavecarhire.co.uk. You may cancel booked Transfer Services separately or cancel the whole Booking.

If we receive your cancellation request more than 48 hours before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be refunded in full. No monies will be refunded for cancellations received less than 48 hours from the scheduled time of the Transfer Service you wish to cancel. In these instances, we will email you a cancellation note which may be used to claim the expense back against your tour operator, airline, or travel insurance provider.

Last minute bookings

Depending on the routes and the season, our deadline varies from 0 to 48 hours, and more in exceptional cases, before a Transfer Service commences. If prompted by the Website, please contact us so that we can check whether we have a suitable vehicle available for your transfer request. Please note that our cancellation policies will apply regardless of booking date and time.

Changes and cancellations by us

If the Transport Operator needs to make a significant change to the conditions of the Service, or needs to cancel the Service, we will inform you as soon as possible.

We will use reasonable effort to honour your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference in the rates.

In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full, but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.

Child seats

Both local and national laws regarding the use of child seats for infants and children vary from country to country. However, all transfer operators will comply with the latest legislation. If you are booking a private transfer, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process in most destinations you are given the chance to reserve child or baby seats.

The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.

If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by the Transport Operator can accommodate the seat. Group services are usually provided by minibus or coach, and in these vehicles it is not possible to use a child seat as the vehicles do not have compatible seating.

We will endeavour to ensure that child seats are provided by our Transport Operators where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for seats booked and not supplied. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.

Child pricing

All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

Wheelchairs and bookings for disabled passengers

Transfer Services for disabled passengers must be requested by contacting us via email reservations@gosavecarhire.co.uk or telephone 0845 852 0901. We will try our best to meet your requirements, although we are not specialists in transfers for disabled passengers. Disabled passengers using our services must be able to board the vehicle independently or with the assistance of those in their party. We only take foldable wheelchairs. We regret that we cannot currently guarantee the type of vehicle that will be used for your transfer.

Pre-booked extra stop

During the booking process you are given the opportunity to pre-book extra stops if you need to collect and drop off keys or if your group will be split between more than one accommodation address. The extra stop address must be located in the same destination as your principal accommodation address. Extra stop duration is limited to 5 minutes.

Travel insurance

We strongly recommend that you contract travel insurance which is adequate for your needs. Please read all the contract details and print the documentation so that you can take it with you when you travel. Comprehensive travel insurance will cover you for many eventualities that are beyond our control.

Our liability

If we fail to comply with these Terms, we shall not be responsible for loss or damage you suffer that is a foreseeable result of breach from any of our Transport providers. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.

We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death.

This means that, subject to these Terms, we will not accept responsibility if your Transfer Service is not provided as promised or proves deficient as a result of the failure of Transfer Operators to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service.

We are absolved of all liability whatsoever where the customer makes a contract for another service directly with the Transport Operator.

We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However every endeavour will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.

Force majeure

We accept no liability and will not pay any compensation where the performance of our obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.

Contact

All contact related to the amendment of booking information must be requested by email to reservations@gosavecarhire.co.uk or by calling us on 0845 852 0901.

In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Transfer Service.

In case your arrival transportation is delayed or diverted to a different airport, station or port, the Transport Operator will reschedule the Transfer Service and you will be picked up at the new arrival time subject to availability. In the case that there is no availability, you will be refunded in full. We apply IATA's definition of flight delays for the purposes of these Terms.

If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your Voucher, the Transport Operator will try to contact you on the mobile telephone number you have provided.

If it is not possible to speak to you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided, the Transport Operator is immediately relieved of their obligations and a refund will not be due.

Transportation services

We offer a range of services to which the Transport Operators have given their accord. These are private Transfer Services and shared or shuttle Transfer Services.

The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.

In the event that you are unable to locate the driver of your private transfer or the representative of the shuttle Transport Operator, it is your responsibility to contact the 24/7 telephone numbers printed on your Transfer Voucher. If you fail to call these numbers and make alternative travel arrangements, we will be unable to provide the service, the Transport Operator will be relieved of their obligations and a refund will not be due. If your private transfer driver or the representative of the shuttle Transport Operator cannot locate you, a member of our transport operators team will call the mobile phone number provided in the booking. Please ensure that you travel with this mobile phone and that it is switched on while you are waiting for your luggage or clearing customs. If we cannot locate you or reach you on the number provided, we will be unable to provide the service and a refund will not be due. For non-airport collections, we must receive your telephone call within 10 minutes of your scheduled pickup time. An electronic record of all calls received to the 24/7 numbers is kept by a third party telecoms provider, and shall be used as proof in the event of a dispute as to whether the numbers were called or not. Unused transfers are not refundable and alternative transport costs will not be reimbursed. If authorised to take alternative transport, please ensure that you obtain a receipt and submit it to us by email to reservations@gosavecarhire.co.uk for review. No payment will be due for travel expense claims submitted without valid receipts.

You are responsible for checking the agreed pickup time and for ensuring that you arrive at the airport, station or port with enough time to check in or make any other preparations for your journey.

The Transport Operator will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the Transport Operator will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs.

All contracted transfer services fall within the scope of the public liability cover of the Transport Operator’s insurance policy or that of their sub-contractor.

Whilst we endeavour to provide SMS confirmation messages when requested, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email or in the My Booking section of our Website.

Baggage allowance / capacity

For shuttle transfers, each passenger has a luggage entitlement of 1x bag or suitcase per person, maximum combined size of 158cm (length + width + height) and hand luggage, such as handbags & small bags. All luggage must be securely labelled with the owner’s name and destination address. We cannot be held responsible for locating lost luggage that was not correctly labelled.

Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat based on a maximum combined size of 158cm (length + width + height) per item. All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.

Your acceptance of the proposed Contract and its Terms and conditions is considered as strict agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any items of excessive size, weight, fragility or perishability. Unless you are travelling with a guide dog / assistance dog, animals are not allowed.

Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.

Your responsibility

By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.

The services to be supplied are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you must contact us by email or telephone immediately to rectify these. Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in accurately. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. The Transfer Voucher is not a valid documentation to obtain entry visas.

In the event of us having to pay a deposit or fine to the Authorities of other countries as a result of your failure to observe the laws, regulations, etc. or other travel requirements of those countries which you intend to enter, leave or pass through, you will be held solely responsible for reimbursing us, and we reserve the right to hold any of the monies already paid to us until you can provide proof of reimbursement of such fines, charges etc.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you leave.

We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.

Right of admittance / User conduct

In entering into this contract you strictly agree to us and the Transport Operator the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the vehicle, to other passengers or to themselves.

No alcoholic drinks may be carried in the Transport Operator’s vehicles for the purpose of on-board consumption. This prohibition extends to narcotics.

Smoking is forbidden inside vehicles or the immediate vicinity.

Eating inside the vehicle is not allowed.

Complaints

If the service you received from the Transport Operator does not meet your expectations, this must be immediately reported to us by email to reservations@gosavecarhire.co.uk and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance.

Our contact details are provided on your Transfer Voucher.

Written complaints should be received no later than 28 days after your return date and sent by email to reservations@gosavecarhire.co.uk.

In the event that you wish to report an issue about our online booking process or our service, please address your complaint to reservations@gosavecarhire.co.uk.

Languages

Our Customer Service help desk and email assistance is in English at all times.

Intellectual property rights

Copyrights, trademarks and other intellectual property rights of the websites have been granted under licence to the Company and are protected by national and international regulations governing intellectual property.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.

Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.

The total content of this Website is protected by both industrial and intellectual property rights and is exclusively owned by Go Save Car Hire LTD. It is expressly prohibited to use the Website and its content, as well as databases and the software required for its display or operation, for any commercial purposes, except for in the cases where written consent has been given by Go Save Car Hire LTD.

The prohibited commercial uses include, but are not limited to:

The resale or redistribution of the Website, its content and/or its services through any other website. In particular, "web scraping" techniques to access the Website content.

The use of "deep linking" techniques that can confuse the user, for example "framing", and/or ones that assume a wrongful or illicit exploitation of the Go Save Car Hire content.

Governing law and jurisdiction

These General Conditions shall be governed by current English law